In addition to adding up to 6 different individual things to do around your place, the 'Things To Do' section also includes the ability to define up to 2 categories of things that guests can do. Then within those categories, you can define up to 3 items that fall within that category. will help guide your guests to those items with prompts.
will only offer up the items to guests that you define and choose to include. When you exclude items that are part of an upper level menu of choices, lower level items you define will automatically 'bubble up' to fill those gaps.
Your inputs will be immediately available for to say as soon as you hit save. Fine tune your inputs by using the skill as you go, listening to how says your responses, and adjusting accordingly.
Properties in both the U.S. and Europe are supported, out of datacenters in Virginia and Ireland respectively. Currently english only.
*NEW* - Enabling Guests to Access the Concierge on Their Mobile Device:
You can now give guests access to the virual concierge from their phone!
Now they can hear all about places to go and things to do before they even arrive. The excitement for their upcoming trip will be amplified with the concierge experience.
Whether you use Alexa or Google Home at your property, the concierge is available on smart phones via Google Assistant without any additional content setup.
Guests can speak to the app and get a spoken response, or use it silently with text and buttons.
Here's how to provide the concierge to your guests before their arrival:
Here in the portal under the 'Residence' blue button, you will see a field to enter a passcode. Choose a 4-digit number and enter it there. If you don't want to use this feature, leave the field empty.
Give your guests the passcode, and tell them to open the Google Assistant app and say, 'Talk to the virtual concierge'.
They will be prompted for that passcode, and once provided they will have access to your customized virtual concierge.
*NEW* - The 'My Guests' Menu Item:
One of the biggest problems for owners and managers is connecting with the extended group staying at your property. Often times you only have the contact information of the group organizer, when more people may have stayed at your property. The mobile version of the virtual concierge can help you connect with more of those other guests. Each time a guests uses the virtual concierge on their phone, their contact information is saved for your access in the Owner/Manager Portal.
This contact information is only for the purpose of connecting you and your guests. By using the Concierge Service as an owner or manager, you agree not to sell, trade, or otherwise transfer to outside parties your guest's personally identifiable information obtained via this service.
Frequently Asked Questions:
Q: Is the virtual concierge really free?
A: The platform is provided at no cost. If you find it valuable to your business, please
send us an email with a comment to share (anonymously) on our website. We would greatly appreciate it!
Q: isn't saying what I want quite right. How do I fix it?
A: voice reponses use something called SSML, and pronounciation can be tailored.
For example, to have briefly pause, insert "<break time='0.4s'/>" (without the double quotes). You can reference
this resource to learn more.
If you do choose to include SSML tags in your responses, be sure to use single quotations, not double.
Q: I have an idea to make the the concierge service better. How do I contact you?
A: Your feedback is appreciated. Contact Dana at:
When your guests access the virtual concierge on their phone, their contact info is added here: